Please fill it out completely, print it and include it with any equipment returned for service.
Please keep a copy for your own records.
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in avionics service today.
Simply put you just can't beat the service a manufacturer can provide. After all, nobody knows more about a Narco radio than Narco. We designed it, manufactured it and thoroughly tested it before shipping it and we attempt to stock most parts, each meeting the specification of the original part. No unauthorized substitutions. If you have a problem send your radio in directly for Factory Service.
(Click here for DGO / HSI Service Information)
Loaners and Express Service
Loaners/Rentals? Sure! But, if you want your own radio back in a real rush, there's Express Service. For an extra $100 Narco can provide Express Service which is a custom solution to your individual problem. You must call for details and return authorization number before Express Service can be provided..We know Narco radios inside out
We've probably seen your problem before, so we spend less time in blind troubleshooting. Narco's technicians are the best in the business, and they are supported by the engineers who designed your radio and the manufacturing staff that built it. You won't find as much service firepower and expertise under one roof anywhere.
The Oldest Avionics Company In General Aviation
Narco Avionics is over 60 years old. As a result there are thousands of our radios in service that are well over 20 years old. As one might imagine it is extremely difficult for Narco to maintain parts vendors and field technical training for many of these older radios. Therefore, we feel our customers are best served by having these older products sent directly to the Narco factory for service. (Please click here for a list of older unserviceable products)
While we have your radio, we update it with the significant modifications that have been incorporated since its manufacture. This brings new convenience to you, and extends the service life of your radio, too.
One-year service warranty.
Narco offers a one-year limited warranty on most models of radios that it services. If your radio was manufactured within the last several years, it is probably covered by the one-year service warranty. Check with Narco Avionics for warranty coverage by specific model or click here: Warranty Policy Information.
Special Support Programs
There's much more to Narco factory service than repairing a NAV/COM or transponder. Here are some special programs:
* Re-certification of ELT 10/910 with fresh NARCO battery pack.
* HT-800/830/870 repairs.
* COM 810/811 upgrade to COM 810+/811+
* Ground station certification.
Sooner or later, even a good radio is going to need some help.
Modern avionics are much, much more reliable than just a decade ago. The digital revolution in avionics that introduced conveniences such as the frequency storage/transfer feature found on Narco MK l2D+'s and the extensive surface mount technology used in the NAV122/D also extended MTBFs significantly.
But it's a tough world out there on the other side of your instrument panel. Heat, vibration, high humidity, abuse, and salt-laden moisture are just some of the forces which can strain any brand of radio past the breaking point.
Although the cost of modern avionics, in real terms, has declined sharply over the past decade, the cost of field service has not That's why it makes sense to send your radio in for factory service when you suspect a complex problem. Send it yourself. There will be a minimum of two hours labor charged for any product returned for service or checkout.
Send your unit directly to Narco's factory service department:
| Narco Avionics Factory Service |
| 270 Commerce Drive |
| Suite 200 |
| Fort Washington, PA 19034 |
| USA |
Include all available details concerning the problem and credit card information (VISA or MC only)
along with your return address, phone number and
your e-mail address.
Units will not be examined until payment method has been submitted.
Pack your unit securely and safely and insure it for full replacement value.
For international shipments we recommend that you use FedEX or UPS
to help reduce customs issues and shipping delays.
If you have an unusual service problem or need special shipping instructions
please call Narco and ask for Customer Service at (800) 223-3636
Additional Information For Part 121, Part 125, Part 129, Part 135 or Foreign Carriers.
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Narco Avionics, Inc.
270 Commerce Drive
Suite 200
Fort Washington, PA 19034
Tel. (800) 223-3636 (215) 643-2905 FAX (215) 643-0197